Frequently Asked Questions
Orders & Shipping
Find answers to common questions about orders, shipping, returns, and product care.
How long does shipping take?
Most orders are processed within 1–2 business days.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Peak holiday periods may require additional processing time
Once your order ships, you’ll receive a confirmation email with tracking information.
Do you ship internationally?
Currently, shipping availability may vary depending on your location. Please enter your address at checkout to see available shipping options.
How can I track my order?
After your order ships, you’ll receive a tracking email with a tracking number and shipping updates.
If you cannot find your tracking email, please contact our support team.
Can I change or cancel my order?
Orders can only be modified or canceled before shipment.
If your order has already shipped, please refer to our Return & Exchange Policy.
Product Questions
Are Astercook knives dishwasher safe?
Many Astercook knife sets are labeled dishwasher safe. However, for best long-term performance, we recommend hand washing and drying your knives after use whenever possible.
Please check your specific product page for care instructions.
What type of steel do Astercook knives use?
Many of our knife sets feature high-quality German stainless steel designed for sharpness, durability, and rust resistance.
Some models may feature German 1.4116 stainless steel or high-carbon stainless steel.
What does “full tang” mean?
A full tang knife means the steel extends through the entire handle, providing improved balance, durability, and stability while cutting.
What is the built-in sharpener?
Some Astercook knife blocks include a built-in sharpener that helps maintain blade sharpness with regular use.
This feature offers quick and convenient sharpening without needing additional tools.
Are your cookware and utensils safe for nonstick pans?
Yes. Our silicone utensils are designed to be safe for nonstick cookware and help prevent scratching.
Please avoid using metal utensils on nonstick surfaces.
Are your products BPA free?
Yes. Many of our kitchen utensils and accessories are made with BPA-free materials.
Please refer to individual product pages for specific details.
Returns & Warranty
What is your return policy?
We accept eligible returns within 30 days of delivery.
Returned products must be brand new, unused, and in resellable condition.
Used items are not eligible for refund.
Please visit our Return & Exchange Policy page for full details.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos or videos of the issue
- A brief description of the problem
Our support team will review your request and help provide a solution.
Do your products come with a warranty?
Yes. Astercook products are backed by a limited lifetime warranty against non-human damage and manufacturing defects.
If your product experiences issues caused by material or workmanship defects during normal use, our support team will help provide a replacement or suitable solution.
Please note that the warranty does not cover:
- Intentional damage
- Misuse or improper care
- Accidental damage
- Normal wear and tear
If you experience a product issue, please contact our support team with your order information and product photos.
Care & Maintenance
How do I keep my knives sharp?
For best results:
- Use wooden or plastic cutting boards
- Avoid cutting frozen foods or bones unless the knife is designed for it
- Hand wash and dry knives after use whenever possible
- Store knives safely in the included block or blade covers
How should I clean my knives?
We recommend washing knives with mild soap and warm water, then drying immediately.
Avoid soaking knives for extended periods.
How should I store my knives?
Store knives in the included knife block, blade guard, or magnetic holder to help protect the blades and improve safety.