Estimated delivery times may vary depending on your location and shipping method.

Typical delivery estimates:

• Standard Shipping: 3–7 business days
• Remote areas may require additional transit time

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other unforeseen circumstances.

We currently ship to selected regions and countries.

Shipping availability and delivery options will be shown during checkout based on your shipping address.

Once your order ships, you will receive a tracking number via email.

You can use the tracking link provided in your shipping confirmation email to monitor delivery updates.

If you do not receive tracking information within a few business days, please contact our support team.

Please make sure your shipping address and contact information are entered correctly before placing your order.

Astercook is not responsible for delays or lost packages caused by incorrect shipping information provided during checkout.

If you notice an error in your shipping details, please contact us as soon as possible.

Shipping fees are calculated at checkout based on:

• Shipping destination
• Order weight and dimensions
• Selected shipping method

Free shipping promotions may be available on qualifying orders.

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first.

If you still need assistance, please contact our support team and we will do our best to help.

Please note that Astercook is not responsible for stolen packages after confirmed delivery.

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos or videos of the damaged package or product
• A brief description of the issue

Our support team will review your request and help provide a replacement or suitable solution.

Orders can only be modified or canceled before shipment.

Once an order has been shipped, changes may no longer be possible.

Please contact us immediately if you need assistance with your order.