30-Day Return Policy

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be brand new, unused, and in resellable condition
• The product must be returned in its original packaging whenever possible
• Proof of purchase is required

Please note:

• Used products are not eligible for return or refund
• Products showing signs of use, wear, damage, or improper handling may not qualify for a refund or replacement
• Items damaged due to misuse, improper care, or accidental damage are not eligible for return

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Once reviewed, we may offer:

• A replacement
• A refund
• Store credit

Our support team will work with you to find the best solution.

Exchanges

We currently offer exchanges for eligible items.

If you would like a different color, size, or replacement item, please contact our customer support team before returning your order.

Exchange requests are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return once opened or used.

This may include:

• Heavily used kitchen tools
• Items damaged after delivery
• Clearance or final sale items
• Gift cards

Refund Process

Once your return is received and inspected, we’ll notify you by email.

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or card provider
• Most refunds appear within 5–10 business days

Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was shipped
• The product is defective

We recommend using a trackable shipping service for all returns.

Order Cancellation

Orders may be canceled before shipment.

If your order has already shipped, please follow the return process after delivery.

How to Start a Return

Please contact our support team with your order details:

Email: support@astercook.com

To help us process your request faster, include:

• Your order number
• Product name
• Photos if applicable
• Reason for return or exchange

Our Promise

We believe great kitchen products should make cooking easier, more enjoyable, and stress-free.

If you ever experience an issue with your Astercook order, we’ll do our best to make it right.

Thank you for choosing Astercook.